{"id":8048,"date":"2020-08-20T05:16:01","date_gmt":"2020-08-20T03:16:01","guid":{"rendered":"https:\/\/eu.it-cyberwall.com\/assistencia\/"},"modified":"2026-10-18T20:35:48","modified_gmt":"2026-10-18T18:35:48","slug":"assistance","status":"publish","type":"page","link":"https:\/\/eu.it-cyberwall.com\/pt-pt\/assistance\/","title":{"rendered":"Assist\u00eancia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8048\" class=\"elementor elementor-8048 elementor-6637\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-3549729 elementor-section-full_width banner-four elementor-section-height-default elementor-section-height-default\" data-id=\"3549729\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c72047\" data-id=\"3c72047\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2080665 elementor-widget elementor-widget-banner-two-widget\" data-id=\"2080665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"banner-two-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"banner-area banner-area-two\">\r\n\t\t\t<div class=\"d-table\">\r\n\t\t\t\t<div class=\"d-table-cell\">\r\n\t\t\t\t\t<div class=\"container-fluid\">\r\n\t\t\t\t\t\t<div class=\"row align-items-center\">\r\n                                                            <div class=\"col-lg-6\">\r\n                            \t\t\t\t\t\t\t\t<div class=\"banner-text text-left\">\r\n\t\t\t\t\t\t\t\t\t<span  class=\"wow fadeInDown\" data-wow-delay=\"1s\"><\/span>\r\n\r\n                                    <h1  class=\"wow fadeInLeft\" data-wow-delay=\"1s\">Ajuda t\u00e9cnica sempre que as suas equipas precisarem<\/h1>\r\n\r\n                                    <p>Um ponto de entrada \u00fanico e tr\u00eas n\u00edveis de assist\u00eancia: da quest\u00e3o do dia a dia ao diagn\u00f3stico t\u00e9cnico, at\u00e9 \u00e0 corre\u00e7\u00e3o nas nossas aplica\u00e7\u00f5es.<\/p>\r\n                                    <div class=\"banner-btn  wow fadeInUp \" data-wow-delay=\"1s\">\r\n                                                                                                                                    <a target=\"_blank\" href=\"https:\/\/eu.it-cyberwall.com\/pt-pt\/contact\/#formulaire\" class=\"default-btn\">\r\n                                                Descrever a minha necessidade                                                <\/a>                                        \r\n                                                                                                                                    <a target=\"_blank\" href=\"#offres\" class=\"default-btn active\">\r\n                                                Ver o que est\u00e1 inclu\u00eddo                                                <\/a>                                                                            <\/div>\r\n\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n                                                            <div class=\"col-lg-6\">\r\n                                    <div class=\"banner-site-img  wow fadeInDown \" data-wow-delay=\".6s\">\r\n                                        <img decoding=\"async\"  src=\"https:\/\/www.it-cyberwall.com\/wp-content\/uploads\/2024\/04\/Fichier-8.png\" alt=\"image\"\/>\r\n                                    <\/div>\r\n                                <\/div> \t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n        <\/div>\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-01794e0 performance-area bg-none pb-70 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01794e0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79d4709\" data-id=\"79d4709\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-162c72d elementor-widget elementor-widget-Section\" data-id=\"162c72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"container\">\r\n                <div class=\"section-title text-center\">\r\n                    \r\n                    <h2>Um servi\u00e7o personalizado e especializado<\/h2>\r\n\r\n                    <p>Um acompanhamento personalizado e uma resolu\u00e7\u00e3o r\u00e1pida, para que se possa concentrar no seu neg\u00f3cio. Para artes\u00e3os, com\u00e9rcios, PME e m\u00e9dias empresas, com ou sem inform\u00e1tico interno.<\/p>                <\/div>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5601c31\" data-id=\"5601c31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9301171 elementor-widget__width-initial elementor-widget elementor-widget-Vaximoservicebrochures\" data-id=\"9301171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Vaximoservicebrochures.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"download-file\">\r\n                            <h3>Brochura informativa<\/h3>\r\n            \r\n                            <ul>\r\n                                            <li>\r\n                            <a href=\"https:\/\/www.it-cyberwall.com\/pub\/ITCW_Assist_FR_001.pdf\" target=\"_blank\">\r\n                                Descarregar\r\n                                                                                                            <i class=\"bx bxs-file-pdf\"><\/i>\r\n                                                                                                <\/a>\r\n                        <\/li>\r\n                                    <\/ul>\r\n                    <\/div>\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d242c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d242c0\" data-element_type=\"section\" data-e-type=\"section\" id=\"offres\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a358886\" data-id=\"a358886\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19dcbc6 elementor-widget elementor-widget-Section\" data-id=\"19dcbc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"container\">\r\n                <div class=\"section-title-six text-center\">\r\n                                            <span class=\"top-title\">Os nossos n\u00edveis de assist\u00eancia<\/span>\r\n                    \r\n                    <h2>Tr\u00eas n\u00edveis, um \u00fanico ponto de entrada<\/h2>\r\n\r\n                    <p>Assist\u00eancia e suporte t\u00e9cnico designam o mesmo servi\u00e7o. O seu pedido \u00e9 tratado no n\u00edvel certo, sem que tenha de saber qual.<\/p>                <\/div>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4e914e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e914e2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33.333 elementor-inner-column elementor-element elementor-element-0144466\" data-id=\"0144466\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6bc377 elementor-widget elementor-widget-heading\" data-id=\"f6bc377\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">N\u00edvel 1<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd366ca elementor-widget elementor-widget-heading\" data-id=\"cd366ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Primeiro contacto e problemas comuns<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d937d86 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d937d86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Rece\u00e7\u00e3o e qualifica\u00e7\u00e3o do pedido<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Procedimentos conhecidos e opera\u00e7\u00f5es correntes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Resolu\u00e7\u00e3o dos problemas simples<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Passagem para o n\u00edvel 2 assim que \u00e9 necess\u00e1ria uma an\u00e1lise t\u00e9cnica, com o utilizador, o ambiente, as verifica\u00e7\u00f5es j\u00e1 feitas e o seu resultado: n\u00e3o tem de voltar a explicar tudo<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33.333 elementor-inner-column elementor-element elementor-element-3bed220\" data-id=\"3bed220\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a41250 elementor-widget elementor-widget-heading\" data-id=\"8a41250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">N\u00edvel 2<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8866252 elementor-widget elementor-widget-heading\" data-id=\"8866252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Diagn\u00f3stico e corre\u00e7\u00e3o t\u00e9cnicos<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65aa1dd elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"65aa1dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Diagn\u00f3stico t\u00e9cnico, leitura dos registos, reprodu\u00e7\u00e3o do problema<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Configura\u00e7\u00e3o, corre\u00e7\u00e3o ou solu\u00e7\u00e3o alternativa documentada<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Para um software de terceiros, continua a ser o seu interlocutor e fala, se necess\u00e1rio, com o editor, o integrador ou o fornecedor<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33.333 elementor-inner-column elementor-element elementor-element-451616a\" data-id=\"451616a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00b493 elementor-widget elementor-widget-heading\" data-id=\"c00b493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">N\u00edvel 3<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dfc387 elementor-widget elementor-widget-heading\" data-id=\"9dfc387\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Desenvolvimento<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82d7d11 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"82d7d11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Apenas para uma aplica\u00e7\u00e3o cujo desenvolvimento e manuten\u00e7\u00e3o sejam assegurados pela D\u00e9dicace Software<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">An\u00e1lise do c\u00f3digo e corre\u00e7\u00e3o<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Evolu\u00e7\u00e3o, mediante or\u00e7amento<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">N\u00e3o faz o diagn\u00f3stico inicial e n\u00e3o modifica o c\u00f3digo de terceiros<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-926ca0a elementor-widget elementor-widget-text-editor\" data-id=\"926ca0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<style>.itcw-g{max-width:900px;margin:0 auto;font-size:17px;line-height:1.65;color:#2b2f3a}.itcw-g h2{margin-top:10px}.itcw-g .tw{overflow-x:auto;margin:18px 0}.itcw-g table{width:100%;border-collapse:collapse;font-size:15px;min-width:640px}.itcw-g th,.itcw-g td{border:1px solid #e3e6ee;padding:10px 12px;vertical-align:top;text-align:left}.itcw-g thead th{background:#0E0129;color:#fff}.itcw-g tbody th{background:#F6F7FA;font-weight:600}.itcw-g .box{background:#F6F7FA;border-left:4px solid #DE3241;padding:16px 20px;border-radius:6px;margin:18px 0}.itcw-g .box.ok{border-left-color:#2C9703}.itcw-g sup a{text-decoration:none;font-weight:600}.itcw-g ol.src li{margin-bottom:8px;font-size:15px;word-break:break-word}.itcw-g .note{font-size:14px;color:#6b7080}.itcw-g .toc a{display:inline-block;margin:4px 10px 4px 0}<\/style><div class=\"itcw-g\"><div class=\"box\"><p><strong>N\u00edvel e prioridade s\u00e3o duas coisas diferentes.<\/strong> O n\u00edvel depende da natureza do problema; a prioridade define apenas o objetivo de tempo de resposta previsto nas suas condi\u00e7\u00f5es particulares.<\/p><ul><li>Um incidente cr\u00edtico pode ficar no n\u00edvel 1 se o procedimento for conhecido.<\/li><li>Um assunto isolado pode ser tratado no n\u00edvel 2 com uma prioridade baixa.<\/li><li>Um defeito reproduz\u00edvel do c\u00f3digo da D\u00e9dicace Software pode estar no n\u00edvel 3 com uma prioridade cr\u00edtica.<\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fb1db6 elementor-widget elementor-widget-text-editor\" data-id=\"8fb1db6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>E a gest\u00e3o de TI?<\/strong> A assist\u00eancia dos servidores e equipamentos inclu\u00eddos no seu contrato de gest\u00e3o de TI est\u00e1 inclu\u00edda. Fora desse \u00e2mbito, a assist\u00eancia \u00e9 subscrita separadamente. <a href=\"https:\/\/eu.it-cyberwall.com\/pt-pt\/infogerance\/\">Ver a gest\u00e3o de TI<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-bff1c99 pricing-area elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"bff1c99\" data-element_type=\"section\" data-e-type=\"section\" id=\"tarifs\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-89bbc34\" data-id=\"89bbc34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a1f2a1 elementor-widget elementor-widget-Section\" data-id=\"3a1f2a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"container\">\r\n                <div class=\"section-title text-center\">\r\n                    \r\n                    <h2>Tarifas do n\u00edvel 1<\/h2>\r\n\r\n                    <p>As tarifas abaixo dizem respeito \u00e0 assist\u00eancia de n\u00edvel 1: 60 \u20ac sem IVA a primeira hora, e depois uma tarifa degressiva. Os pedidos dos packs podem ser transitados por um m\u00eas. Se j\u00e1 tem a nossa ciberseguran\u00e7a ou a nossa gest\u00e3o de TI, beneficia de um desconto adicional. N\u00edveis 2 e 3: contacte-nos.<\/p>                <\/div>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2be0e33 elementor-widget elementor-widget-Vaximo_Pricing\" data-id=\"2be0e33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Vaximo_Pricing.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                    <div class=\"container\">\n                <div class=\"row\">\n                                                                    <div class=\"col-lg-4 col-sm-6\">\n                            <div class=\"single-pricing  text-center\">\n                                <div class=\"pricing-content\">\n                                    <h3>Pedido de assist\u00eancia<\/h3>\n                                    <div class=\"itcw-price\">\n                                        60 \u20ac sem IVA                                                                                    <sub>\/ Premi\u00e8re heure<\/sub>\n                                                                            <\/div>\n                                <\/div>\n\n                                <ul>\n                                                                                                                        <li><i class=\"bx bx-check\"><\/i> Um \u00fanico pedido por ticket<\/li>\n                                                                                                                                                                <li><i class=\"bx bx-check\"><\/i>  Controlo remoto<\/li>\n                                                                                                                                                                <li><i class=\"bx bx-check\"><\/i>   Acesso ao portal de assist\u00eancia<\/li>\n                                                                                                                                                                <li><i class=\"bx bx-check\"><\/i>  Degressivo ap\u00f3s 1h<\/li>\n                                                                                                            <\/ul>\n                                                                                                            <a target=\"_blank\" href=\"https:\/\/eu.it-cyberwall.com\/pt-pt\/contact\/#formulaire\" class=\"default-btn\">Pedir um ticket<\/a>                                                                \n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"col-lg-4 col-sm-6\">\n                            <div class=\"single-pricing  active text-center\">\n                                <div class=\"pricing-content\">\n                                    <h3>Pack de 10 tickets<\/h3>\n                                    <div class=\"itcw-price\">\n                                        570 \u20ac sem IVA                                                                                    <sub>\/ Par Mois<\/sub>\n                                                                            <\/div>\n                                <\/div>\n\n                                <ul>\n                                                                                                                        <li><i class=\"bx bx-check\"><\/i> Tickets transit\u00e1veis por 1 m\u00eas<\/li>\n                                                                                                                                                                <li><i class=\"bx bx-check\"><\/i>  10 tickets de uma hora inclu\u00eddos<\/li>\n                                                                                                            <\/ul>\n                                                                                                            <a target=\"_blank\" href=\"https:\/\/eu.it-cyberwall.com\/pt-pt\/contact\/#formulaire\" class=\"default-btn\">Or\u00e7amento pack de 10 tickets<\/a>                                                                \n                            <\/div>\n                        <\/div>\n                                                                    <div class=\"col-lg-4 col-sm-6 offset-sm-3 offset-lg-0\">\n                            <div class=\"single-pricing  text-center\">\n                                <div class=\"pricing-content\">\n                                    <h3>Pack de 15 tickets<\/h3>\n                                    <div class=\"itcw-price\">\n                                        810 \u20ac sem IVA                                                                                    <sub>\/ Par Mois<\/sub>\n                                                                            <\/div>\n                                <\/div>\n\n                                <ul>\n                                                                                                                        <li><i class=\"bx bx-check\"><\/i> Tickets transit\u00e1veis por 1 m\u00eas<\/li>\n                                                                                                                                                                <li><i class=\"bx bx-check\"><\/i>  15 tickets de uma hora inclu\u00eddos<\/li>\n                                                                                                            <\/ul>\n                                                                                                            <a target=\"_blank\" href=\"https:\/\/eu.it-cyberwall.com\/pt-pt\/contact\/#formulaire\" class=\"default-btn\">Or\u00e7amento pack de 15 tickets<\/a>                                                                \n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n         \n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9383557 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9383557\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e79406a\" data-id=\"e79406a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8de1db0 elementor-widget elementor-widget-Section\" data-id=\"8de1db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"container\">\r\n                <div class=\"section-title-six text-center\">\r\n                                            <span class=\"top-title\">Como funciona<\/span>\r\n                    \r\n                    <h2>Do pedido \u00e0 resolu\u00e7\u00e3o<\/h2>\r\n\r\n                                    <\/div>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d27262 elementor-widget elementor-widget-serve-card\" data-id=\"3d27262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"serve-card.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t\t<div class=\"container\">\r\n\t\t\t\t<div class=\"row\">\r\n                                            <div class=\"col-lg-3 col-sm-6\">\r\n                            <div class=\"single-serve text-left\">\r\n                                                                    <i class=\"bx bx-conversation\"><\/i>\r\n                                \r\n                                <h3>1. Conversa<\/h3>\r\n\r\n                                <p>Diz-nos quem precisa de ajuda e em que ferramentas.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-3 col-sm-6\">\r\n                            <div class=\"single-serve text-left\">\r\n                                                                    <i class=\"bx bx-search-alt\"><\/i>\r\n                                \r\n                                <h3>2. Diagn\u00f3stico<\/h3>\r\n\r\n                                <p>Qualificamos o pedido e encaminhamo-lo para o n\u00edvel de assist\u00eancia certo.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-3 col-sm-6\">\r\n                            <div class=\"single-serve text-left\">\r\n                                                                    <i class=\"bx bx-file\"><\/i>\r\n                                \r\n                                <h3>3. Proposta<\/h3>\r\n\r\n                                <p>Ticket avulso, pack ou contrato de gest\u00e3o de TI: escolhe por escrito.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-3 col-sm-6\">\r\n                            <div class=\"single-serve text-left\">\r\n                                                                    <i class=\"bx bx-rocket\"><\/i>\r\n                                \r\n                                <h3>4. Entrada em funcionamento<\/h3>\r\n\r\n                                <p>Acesso ao portal de assist\u00eancia e primeiros pedidos tratados.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                        \t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-83da41c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"83da41c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d888a2\" data-id=\"3d888a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c0b826 elementor-widget elementor-widget-Choose_Area\" data-id=\"8c0b826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Choose_Area.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <section class=\"choose-area-four ptb-100\">\r\n                <div class=\"container\">\r\n                    <div class=\"row align-items-center\">\r\n                        \r\n                                                    <div class=\"col-lg-6\">\r\n                                <div class=\"choose-img\">\r\n                                    <img decoding=\"async\"  src=\"https:\/\/www.it-cyberwall.com\/wp-content\/uploads\/2025\/01\/Protection-scaled.jpeg\" alt=\"Image\"\/>\r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                                                    <div class=\"col-lg-6 \">\r\n                                                    <div class=\"choose-wrap p-0 text-left\">\r\n                                <h2>Porqu\u00ea escolher a nossa assist\u00eancia?<\/h2>\r\n\r\n                                <p data-pm-slice=\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:478,&quot;end&quot;:957},&quot;regular_list_item&quot;,{&quot;start&quot;:478,&quot;end&quot;:647}]\">Os nossos t\u00e9cnicos qualificados interv\u00eam rapidamente para resolver os seus problemas t\u00e9cnicos e orient\u00e1-lo na utiliza\u00e7\u00e3o dos seus dispositivos.<\/p><p data-pm-slice=\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:478,&quot;end&quot;:957},&quot;regular_list_item&quot;,{&quot;start&quot;:478,&quot;end&quot;:647}]\">Seja para uma necessidade pontual ou regular, as nossas solu\u00e7\u00f5es adaptam-se \u00e0 sua organiza\u00e7\u00e3o.<\/p><p data-pm-slice=\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:478,&quot;end&quot;:957},&quot;regular_list_item&quot;,{&quot;start&quot;:478,&quot;end&quot;:647}]\">Ao subscrever as nossas ofertas complementares de ciberseguran\u00e7a ou de gest\u00e3o de TI, tem acesso a vantagens exclusivas nos nossos servi\u00e7os de assist\u00eancia.<\/p>\r\n                                <ul>\r\n                                                                            <li>\r\n                                            <i class=\"bx bx-check\"><\/i>\r\n                                            Conhecimento profissional                                        <\/li>\r\n                                                                                <li>\r\n                                            <i class=\"bx bx-check\"><\/i>\r\n                                            Flexibilidade e rapidez de resposta                                        <\/li>\r\n                                                                                <li>\r\n                                            <i class=\"bx bx-check\"><\/i>\r\n                                            Seguran\u00e7a e confian\u00e7a                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                                                                            <a target=\"_blank\" href=\"https:\/\/eu.it-cyberwall.com\/pt-pt\/contact\/#formulaire\" class=\"default-btn mt-30\">\r\n                                            Descrever a minha necessidade                                        <\/a>                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-4964456 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4964456\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4087764\" data-id=\"4087764\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fba253e elementor-widget elementor-widget-Graph_Area\" data-id=\"fba253e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Graph_Area.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section class=\"grph-area bg-color ptb-100\">\r\n\t\t\t<div class=\"container\">\r\n\t\t\t\t<div class=\"row align-items-center\">\r\n                                            <div class=\"col-lg-6\">\r\n                            <div class=\"grph-img\">\r\n                                <img decoding=\"async\"  src=\"https:\/\/www.it-cyberwall.com\/wp-content\/uploads\/2020\/08\/graph-img-1.png\" alt=\"Image\"\/>\r\n                            <\/div>\r\n                        <\/div>\r\n                    \r\n                                            <div class=\"col-lg-6 \">\r\n                    \t\t\t\t\t\t<div class=\"graph-content text-left\">\r\n\t\t\t\t\t\t\t<h2>Op\u00e7\u00f5es essenciais<\/h2>\r\n\t\t\t\t\t\t\t<p class=\"p\">As ferramentas de televigil\u00e2ncia e de supervis\u00e3o de sistemas oferecem vantagens significativas para a assist\u00eancia, sobretudo pela sua capacidade de detetar rapidamente anomalias e incidentes em tempo real, o que reduz os tempos de paragem. Permitem tamb\u00e9m uma recolha precisa de dados sobre o desempenho, facilitando interven\u00e7\u00f5es otimizadas e uma melhor adapta\u00e7\u00e3o \u00e0s necessidades dos utilizadores.<\/p><p class=\"p\">Al\u00e9m disso, estas ferramentas favorecem uma coopera\u00e7\u00e3o refor\u00e7ada entre departamentos gra\u00e7as a uma vis\u00e3o de conjunto das opera\u00e7\u00f5es, permitindo decis\u00f5es mais r\u00e1pidas e informadas. Por fim, a televigil\u00e2ncia refor\u00e7a a seguran\u00e7a dos sistemas ao garantir um acompanhamento constante das potenciais amea\u00e7as.<\/p>\r\n                            <h3>Supervis\u00e3o e televigil\u00e2ncia: saber mais<\/h3>\r\n               \r\n                                                                                                <a target=\"_blank\" href=\"https:\/\/eu.it-cyberwall.com\/pt-pt\/supervision-informatique\/\" class=\"default-btn\">\r\n                                        Ver a supervis\u00e3o                                    <\/a>                            \t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-f2cf54f faq-area ptb-100 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f2cf54f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5407056\" data-id=\"5407056\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e1f735 elementor-widget elementor-widget-Section\" data-id=\"0e1f735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"container\">\r\n                <div class=\"section-title text-center\">\r\n                    \r\n                    <h2>Perguntas frequentes<\/h2>\r\n\r\n                    <p>As perguntas habituais sobre a assist\u00eancia t\u00e9cnica e ao utilizador.<\/p>                <\/div>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acaa27e elementor-widget elementor-widget-FAQ\" data-id=\"acaa27e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"FAQ.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n            <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n                                                            <div class=\"col-lg-6\">\r\n                            <div class=\"faq-img-four\">\r\n                                <img decoding=\"async\"  src=\"https:\/\/www.it-cyberwall.com\/wp-content\/uploads\/2022\/01\/faq-img.jpg\" alt=\"Image\"\/>\r\n                            <\/div>\r\n                        <\/div>\r\n                                    \r\n                                    <div class=\"col-lg-6 \">\r\n                                    <div class=\"faq-accordion text-left\">\r\n                        <ul class=\"accordion\">\r\n                                                            <li class=\"accordion-item\">\r\n                                    <a class=\"accordion-title active\" href=\"javascript:void(0)\">\r\n                                        <i class=\"bx bx-plus\"><\/i>\r\n                                        Qual \u00e9 a diferen\u00e7a entre assist\u00eancia e gest\u00e3o de TI?                                    <\/a>\r\n                                    <div class=\"accordion-content show\">\r\n                                        <p>A assist\u00eancia (ou suporte t\u00e9cnico) responde aos seus pedidos e incidentes, em tr\u00eas n\u00edveis. A gest\u00e3o de TI \u00e9 a gest\u00e3o proativa da sua inform\u00e1tica; inclui a assist\u00eancia dos servidores e equipamentos abrangidos pelo contrato. Para o resto, a assist\u00eancia \u00e9 subscrita \u00e0 parte.<\/p>\r\n                                    <\/div>\r\n                                <\/li>\r\n                                                            <li class=\"accordion-item\">\r\n                                    <a class=\"accordion-title \" href=\"javascript:void(0)\">\r\n                                        <i class=\"bx bx-plus\"><\/i>\r\n                                        Como saber a que n\u00edvel me devo dirigir?                                    <\/a>\r\n                                    <div class=\"accordion-content \">\r\n                                        <p>N\u00e3o precisa de saber: todos os pedidos chegam ao n\u00edvel 1, que os qualifica e os transmite ao n\u00edvel 2 se for necess\u00e1ria uma an\u00e1lise t\u00e9cnica, com tudo o que j\u00e1 foi verificado.<\/p>\r\n                                    <\/div>\r\n                                <\/li>\r\n                                                            <li class=\"accordion-item\">\r\n                                    <a class=\"accordion-title \" href=\"javascript:void(0)\">\r\n                                        <i class=\"bx bx-plus\"><\/i>\r\n                                        Devo ter uma equipa interna ou externalizar o suporte?                                    <\/a>\r\n                                    <div class=\"accordion-content \">\r\n                                        <p>N\u00e3o \u00e9 necess\u00e1rio escolher entre interno e externo: o nosso servi\u00e7o de assist\u00eancia externalizada foi precisamente concebido para se adaptar \u00e0 sua organiza\u00e7\u00e3o. Quer j\u00e1 tenha uma pessoa ou uma equipa interna, quer n\u00e3o tenha nenhum suporte dedicado, refor\u00e7amos a sua capacidade para tratar a totalidade ou parte dos pedidos, de acordo com as suas necessidades. Isto permite aliviar os seus recursos internos, garantir uma disponibilidade alargada e oferecer aos seus utilizadores uma resposta r\u00e1pida e profissional a cada pedido. Externalizar a totalidade ou parte do suporte \u00e9 beneficiar das nossas ferramentas, da nossa equipa com m\u00faltiplas compet\u00eancias e de um enquadramento estruturado, sem abdicar da proximidade das suas equipas atuais.<\/p>\r\n                                    <\/div>\r\n                                <\/li>\r\n                                                            <li class=\"accordion-item\">\r\n                                    <a class=\"accordion-title \" href=\"javascript:void(0)\">\r\n                                        <i class=\"bx bx-plus\"><\/i>\r\n                                        Como garantir uma boa qualidade de servi\u00e7o para os meus utilizadores finais?                                    <\/a>\r\n                                    <div class=\"accordion-content \">\r\n                                        <p>A qualidade de servi\u00e7o n\u00e3o depende apenas da rapidez de resposta, mas tamb\u00e9m da forma como a comunica\u00e7\u00e3o entre as suas equipas e o servi\u00e7o de assist\u00eancia est\u00e1 estruturada. Para garantir um servi\u00e7o eficaz e fluido, \u00e9 essencial seguir as recomenda\u00e7\u00f5es e boas pr\u00e1ticas transmitidas pela assist\u00eancia, comunicar com transpar\u00eancia sem omitir informa\u00e7\u00f5es importantes e facilitar o acesso aos dados necess\u00e1rios ao diagn\u00f3stico. Uma boa qualidade de servi\u00e7o passa tamb\u00e9m por uma abordagem proativa: antecipar os problemas recorrentes, ouvir os alertas e avisos feitos pela assist\u00eancia e tratar as sugest\u00f5es de melhoria como verdadeiras oportunidades de otimiza\u00e7\u00e3o. \u00c9 esta colabora\u00e7\u00e3o aberta e rec\u00edproca que permite oferecer aos seus utilizadores finais um servi\u00e7o fi\u00e1vel, r\u00e1pido e duradouro.<\/p>\r\n                                    <\/div>\r\n                                <\/li>\r\n                                                            <li class=\"accordion-item\">\r\n                                    <a class=\"accordion-title \" href=\"javascript:void(0)\">\r\n                                        <i class=\"bx bx-plus\"><\/i>\r\n                                        Garantem a seguran\u00e7a e a confidencialidade dos meus dados?                                    <\/a>\r\n                                    <div class=\"accordion-content \">\r\n                                        <p>Sem d\u00favida. A seguran\u00e7a e a confidencialidade dos dados est\u00e3o no centro dos nossos compromissos. Os nossos processos foram concebidos para respeitar as normas mais rigorosas, com acessos limitados e registados, comunica\u00e7\u00f5es encriptadas e uma gest\u00e3o rigorosa das credenciais e dos direitos de acesso. Todos os nossos colaboradores est\u00e3o sensibilizados para os desafios da ciberseguran\u00e7a e assinam acordos de confidencialidade. Al\u00e9m disso, respeitamos escrupulosamente o RGPD e aplicamos mecanismos de seguran\u00e7a adaptados \u00e0 criticidade dos seus dados e dos seus sistemas.<\/p>\r\n                                    <\/div>\r\n                                <\/li>\r\n                                                    <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n                \r\n                            <\/div>\r\n        <\/div>\r\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-979a163 project-area pb-100 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"979a163\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6f7c2b\" data-id=\"d6f7c2b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-177073f elementor-widget elementor-widget-spacer\" data-id=\"177073f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7310b46 elementor-widget elementor-widget-Section\" data-id=\"7310b46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"container\">\r\n                <div class=\"section-title text-center\">\r\n                    \r\n                    <h2>Uma alavanca estrat\u00e9gica para o desempenho e a seguran\u00e7a<\/h2>\r\n\r\n                    <p>Uma assist\u00eancia estruturada por n\u00edveis torna-se um motor de desempenho e de seguran\u00e7a. Os nossos artigos detalham os seus benef\u00edcios concretos.<\/p>                <\/div>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30339d2 elementor-widget elementor-widget-Services_Area\" data-id=\"30339d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Services_Area.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \t\t\t<div class=\"container-fluid\">\r\n\r\n                                    <div class=\"solutions-wrap owl-carousel owl-theme\">                        \r\n                                                                    <div class=\"single-solutions\" style=\"background-image:url(https:\/\/eu.it-cyberwall.com\/wp-content\/uploads\/sites\/2\/..\/..\/2025\/04\/conformite_25.jpg);\">\r\n                                        <div class=\"solutions-content text-left\">\r\n                                            <h3>Uma alavanca estrat\u00e9gica para a seguran\u00e7a inform\u00e1tica e a conformidade<\/h3>\r\n\r\n                                            <p>Uma assist\u00eancia multin\u00edvel bem orquestrada torna-se um ator-chave da ciberseguran\u00e7a e da conformidade, assegurando uma supervis\u00e3o cont\u00ednua e interven\u00e7\u00f5es r\u00e1pidas face aos riscos.<\/p>\n\r\n\r\n                                                                                            <a href=\"#\" class=\"read-more\">Saber mais<\/a>\r\n                                                                                    <\/div>\r\n                                    <\/div>\r\n                                \r\n                            \r\n                                                                    <div class=\"single-solutions\" style=\"background-image:url(https:\/\/eu.it-cyberwall.com\/wp-content\/uploads\/sites\/2\/..\/..\/2025\/04\/productivite-entreprise_25.jpg);\">\r\n                                        <div class=\"solutions-content text-left\">\r\n                                            <h3>Como um servi\u00e7o de assist\u00eancia estruturado aumenta a produtividade da empresa<\/h3>\r\n\r\n                                            <p>Ao agilizar a gest\u00e3o dos incidentes e libertar as equipas internas, uma assist\u00eancia organizada melhora significativamente a produtividade global da empresa.<\/p>\n\r\n\r\n                                                                                            <a href=\"#\" class=\"read-more\">Saber mais<\/a>\r\n                                                                                    <\/div>\r\n                                    <\/div>\r\n                                \r\n                            \r\n                                                                    <div class=\"single-solutions\" style=\"background-image:url(https:\/\/eu.it-cyberwall.com\/wp-content\/uploads\/sites\/2\/..\/..\/2025\/04\/Support-multi-expertise_25.jpg);\">\r\n                                        <div class=\"solutions-content text-left\">\r\n                                            <h3>As vantagens concretas de um suporte multiespecialidade para as equipas operacionais<\/h3>\r\n\r\n                                            <p>Um suporte multiespecialidade permite responder com precis\u00e3o \u00e0s necessidades dos diferentes servi\u00e7os operacionais, trazendo solu\u00e7\u00f5es t\u00e9cnicas adaptadas ao seu contexto operacional.<\/p>\n\r\n\r\n                                                                                            <a href=\"#\" class=\"read-more\">Saber mais<\/a>\r\n                                                                                    <\/div>\r\n                                    <\/div>\r\n                                \r\n                            \r\n                                                                    <div class=\"single-solutions\" style=\"background-image:url(https:\/\/eu.it-cyberwall.com\/wp-content\/uploads\/sites\/2\/..\/..\/2025\/04\/Assistance_niveaux_25.jpg);\">\r\n                                        <div class=\"solutions-content text-left\">\r\n                                            <h3>A assist\u00eancia multin\u00edvel: essencial para o desempenho das empresas<\/h3>\r\n\r\n                                            <p>Um servi\u00e7o de assist\u00eancia estruturado por n\u00edveis permite tratar cada incidente no n\u00edvel de compet\u00eancia certo, reduzindo os prazos e maximizando a capacidade de rea\u00e7\u00e3o da empresa.<\/p>\n\r\n\r\n                                                                                            <a href=\"#\" class=\"read-more\">Saber mais<\/a>\r\n                                                                                    <\/div>\r\n                                    <\/div>\r\n                                \r\n                            \r\n                    <\/div>\r\n                        \r\n\t\t\t<\/div>\r\n        \r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-b8de4c1 blog-area pb-70 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b8de4c1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c60ba4\" data-id=\"7c60ba4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5c12e4 elementor-widget elementor-widget-Section\" data-id=\"e5c12e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"container\">\r\n                <div class=\"section-title text-center\">\r\n                    \r\n                    <h2>\u00daltimas not\u00edcias do nosso blogue<\/h2>\r\n\r\n                    <p>Os nossos artigos mais recentes sobre a assist\u00eancia t\u00e9cnica.<\/p>                <\/div>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-574be59 elementor-widget elementor-widget-Vaximo_Post\" data-id=\"574be59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Vaximo_Post.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"container\">\r\n                <div class=\"row\">\r\n                                    <\/div>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15b6113 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15b6113\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36a687a\" data-id=\"36a687a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fdb485 elementor-widget elementor-widget-text-editor\" data-id=\"5fdb485\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Um computador demasiado antigo para ser reparado? Ajudamo-lo a substitu\u00ed-lo, a financi\u00e1-lo e a entregar o antigo para retoma: ver <a href=\"https:\/\/eu.it-cyberwall.com\/pt-pt\/parc-et-materiel\/\">Parque inform\u00e1tico e equipamento<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58e180e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58e180e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-260a3b5\" data-id=\"260a3b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62b7568 elementor-widget elementor-widget-Section\" data-id=\"62b7568\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"container\">\r\n                <div class=\"section-title-six text-center\">\r\n                                            <span class=\"top-title\">Confiaram-nos este problema<\/span>\r\n                    \r\n                    <h2>Um caso de cliente<\/h2>\r\n\r\n                                    <\/div>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00723f2 elementor-widget elementor-widget-text-editor\" data-id=\"00723f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"itcw-recits one\"><div class=\"itcw-recit\"><div class=\"who\">PME com equipa inform\u00e1tica \u00b7 20 a 50 trabalhadores<\/div><h3>Um refor\u00e7o para a equipa existente<\/h3><p class=\"lbl\">O problema<\/p><p>A equipa inform\u00e1tica interna n\u00e3o tinha conhecimentos especializados em alguns temas e estava sobrecarregada. Os projetos da empresa ficavam \u00e0 espera.<\/p><p class=\"lbl\">O que fizemos<\/p><ul><li>Conhecimento especializado nas \u00e1reas em que a equipa tinha dificuldades<\/li><li>Suporte de n\u00edvel 2 para tratar os pedidos complexos<\/li><\/ul><p class=\"lbl\">O que mudou<\/p><p>A equipa interna ficou aliviada e concentra-se no dia a dia; a empresa cresce sem receios quanto \u00e0 sua inform\u00e1tica.<\/p><div class=\"res\"><span>Resultado<\/span>Um acompanhamento h\u00e1 mais de dez anos<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-065b706 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"065b706\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4561b7f\" data-id=\"4561b7f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03c6f39 elementor-widget elementor-widget-lets-talk-widget\" data-id=\"03c6f39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"lets-talk-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"lats-talk-area ptb-100\" style=\"background-image: url(https:\/\/www.it-cyberwall.com\/wp-content\/uploads\/2023\/09\/AdobeStock_614893871-scaled.jpeg )\">\r\n\t\t\t<div class=\"container\">\r\n\t\t\t\t<div class=\"lats-talk-content text-center\">\r\n                    <h2>Vamos falar da assist\u00eancia \u00e0s suas equipas<\/h2>\r\n                    \r\n                    <p>Diga-nos quem precisa de ajuda e em que ferramentas. Propomos-lhe a modalidade adequada.<\/p>\r\n                                                                        <a target=\"_blank\" href=\"https:\/\/eu.it-cyberwall.com\/pt-pt\/contact\/#formulaire\" class=\"default-btn six\">\r\n                            <i class=\"bx bx-file\"><\/i>\r\n                            Falar da minha assist\u00eancia                            <\/a>                    \t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n        <\/div>\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Assistance Technique Professionnelle Une Solution Fiable pour Vos Besoins Quotidiens. Que vous soyez une petite entreprise ou une organisation en pleine croissance, l\u2019assistance technique est essentielle pour garantir le bon fonctionnement de vos technologies et la productivit\u00e9 de vos \u00e9quipes. Besoin d&#039;un conseil ? Qui sommes-nous ? Un service personnalis\u00e9 et expert Avec nos services <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Assist\u00eancia inform\u00e1tica para PME na Europa | IT CyberWall","_seopress_titles_desc":"Assist\u00eancia inform\u00e1tica para PME europeias em tr\u00eas n\u00edveis: contacto, diagn\u00f3stico, desenvolvimento. N\u00edvel 1: 60 \u20ac sem IVA a 1.\u00aa hora, depois degressivo.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"assist\u00eancia inform\u00e1tica pme europa,suporte inform\u00e1tico empresas b\u00e9lgica,repara\u00e7\u00e3o inform\u00e1tica,helpdesk inform\u00e1tico luxemburgo","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-8048","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.it-cyberwall.com\/pt-pt\/wp-json\/wp\/v2\/pages\/8048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.it-cyberwall.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.it-cyberwall.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.it-cyberwall.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.it-cyberwall.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=8048"}],"version-history":[{"count":1,"href":"https:\/\/eu.it-cyberwall.com\/pt-pt\/wp-json\/wp\/v2\/pages\/8048\/revisions"}],"predecessor-version":[{"id":8049,"href":"https:\/\/eu.it-cyberwall.com\/pt-pt\/wp-json\/wp\/v2\/pages\/8048\/revisions\/8049"}],"wp:attachment":[{"href":"https:\/\/eu.it-cyberwall.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=8048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}